Report errors and emergencies to helpdesk@quarticon.com. We respond immediately. 1. Provide your customer symbol and the address of your online shop in the tit
How often is the product catalogue refreshed?
It is refreshed once a day. If you would like to learn about other options available for refreshing the product catalogue, please read the article Technical su
Who should I contact in case problems or technical questions?
In case of any technical problems at the trial period stage, please contact the sales representative who carries out the initial process. They will redirect th
In my recommendation widgets there are no photos/prices/other important elements. What should I do?
Go to the Drag&Drop editor to check all elements. In this article you will find more information about editing frames. However, if you still can’t find the rea
The preview mode bar on the responsive version of the page hides the navigation elements and I can’t turn on other subpages of my website.
Without leaving the preview mode, you can temporarily close the bar by clicking on the QuarticOn logo. The bar will appear again after refreshing the page or e
I want to turn off a recommendation frame on my website. How can I do this?
To do this, go to the tab Recommendations -> Widgets and click the Off button next to the selected frame.
I want to use the preview mode to see how the frames will look like in the mobile version of the page. How can I do this?
You have two options:you can log in to our panel via your mobile phone, orenable the mobile version in your browser, e.g. Chrome. After enabling the mobile ver
Recommendations frames are no longer displayed on my website. What should I do?
Check if the main script is properly added to the code of your website. Then, if you have provided us with a product catalogue via a link, go to Settings -> Pr