FAQ

Launching our services on the RedCart platform is simple and requires only a few steps: 1. In the admin panel of your shop, go to Settings -> Basic Settings ->

In the customer’s panel it is possible to check the correctness of the entered DNS values ​​(the type of authentication that prevents the communication you sen

You have the following options:use our Help Centercontact us via https://quarticon.com/en/contact/send us a message (helpdesk@quarticon.com); we will immediate

Yes, it is possible. If you want to run this in your shop, read article How to launch an e-mail campaign for pre-order products? and follow the steps described

In a particular case, QuarticOn can stop the activity of application for an e-shop if it threatens its stability and the way it operates due to unauthorized or

The customer’s panel allows you to check the statistics and monitor the most important KPIs from the tools used, as well as assess their effectiveness. In addi

No, the content is different in the first and second e-mail message delivered to a user. It is available in both English and Polish with the former as a defaul

In order to solve the problem with logging in, please contact our Technical Support team at helpdesk@quarticon.com. We will check what may be the cause of the

It is not possible to edit the content of the message directly in the application. However, we are working on this.

The process of adding new users is described in the article Adding a new user.

Currently, the abandoned shopping cart scenario exists in the form of e-mailing only for users who provided us with an e-mail address and their consent to send

Notifications appear at the account configuration stage if any of the necessary integration elements are not fulfilled. This applies to customers who have chos

If it is required for your e-shop to add such information, please write to helpdesk@quarticon.com and provide us with it together with your e-shop’s URL and t

Data on transactions are collected from thank you page on the basis of clicks on products displayed in our recommendation frame, which were performed within 24

We currently do not provide access to our panel, but in the future we anticipate such a possibility. To learn more about our services, the panel and whatever c

The process of adding a payment card is described in the article Adding a payment card.