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What does the “min./max. % price” field mean when configuring a price filter for a recommendation frame?

This option applies to recommendation logics that are designed to match products for another product. The range means the percentage from the price

I want to display available and unavailable products in Smart Search results. In what order will they show up?

The available products will be displayed first and the unavailable ones below them.

Do you offer “social proof” notifications?

Yes. We can implement this functionality in your e-shop. If you are interested, please contact us at helpdesk@quarticon.com.

Is it possible not to show unavailable products in Smart Search results?

Yes, it is the default function. However, if you want to display also unavailable products, you can enable this option in the customer’s panel in the Settings

What does the Phrases with best sale count section mean in the main view of the AI ​​SS panel?

The Phrases with best sale count section shows the phrases which, after being searched for, resulted in the highest number of purchased product (items) from th

How do you aggregate data and what exactly does the number of searches mean? What kind of events are these?

Our customer’s panel defines the search as each time new results appear (the action of entering a phrase and clicking Enter). Going to the next page with resul

What does the Phrases with best sale sum section mean in the main view of the AI ​​SS panel?

The Phrases with best sale sum section shows the phrases which, after being searched for, most often resulted in the purchase of the product from the search re

Is it possible to mark products as promotional and inform about the delivery time (labels on product photos)?

This functionality is not available in the Smart Search Standard and Smart Search Premium packages. However, we can implement it at your request. Contact us at

What does the name of the Units sold column mean in the phrase/product report?

The Units sold column specifies the number of items sold of a given product from search results. The difference is that in the phrase report we take into accou

Is it possible to add “Add to Cart” button in the search list?

This functionality is not available in the Smart Search Standard and Smart Search Premium packages. However, we can implement it at your request. Contact us at

What does the name of the Sales count column mean in the phrase/product report?

The Sales count column specifies the number of completed transactions that contained the product clicked in the search results and that were made within 48 hou

What do individual consents mean in marketing automation settings?

There are 3 types of consents in our customer’s panel:Newsletter – this is the consent that you have to obtain from each recipient in order to send them a news

How can you make your autocomplete look more attractive?

Autocomplete can increase conversion by three times, so it is worth paying special attention to it. See what features you can enrich autocomplete with in your

Can I upload my font to the drag&drop editor?

No. Uploading custom fonts that are privately licensed would result in a situation in which all customers using our editor can see them. It is not possible to

How long are the data about my customers kept in the system?

We keep data about your customers as long as the cooperation with our company lasts. We do not share them anywhere and do not pass them on. There is also no ri

There are two recommendation frames on the product card. Why?

For the product card, we use the Similar and Cross-selling/Up-selling logic. You can read about our best practices in terms of placing individual strategies on

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Errors and malfunctions should be reported to the helpdesk@quarticon.com according to the instructions. We respond to such reports immediately.
Remember! Before contacting us, please check whether you can find the answer to your question in our Help Centre. The materials are updated on an ongoing basis, and we make sure that they are helpful to you every day, regardless of the plan you choose.

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