Yes. This functionality is available in a Premium package. If you are interested in upgrading your package, please contact us at sales@quarticon.com and we wil
I have 2 sequences in my e-mail campaign. How to set the time of sending the second e-mail: after sending the first e-mail or after a specific event?
The time of sending e-mails within one campaign is TOTAL for all sequences. This means that when setting the send time for the second e-mail, you have to subtr
Which languages are supported by Smart Search?
Smart Search supports 37 languages: Arabic, Armenian, Basque, Brazilian, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, Galician,
What is the pace of sending newsletters/mailing campaigns?
Our system sends approximately 5 e-mails per second.
In which order are search results presented in Smart Search?
By default, we show products that according to our algorithm are best suited to the entered phrase. This order, of course, can change when the user of the page
Is the appearance of the recommendation frame in mailing creations downloaded from my shop? Or do I have to adjust its appearance myself?
The appearance of the recommendation frame should be adjusted by yourself in the drag&drop creator, based on the available editor features and data from the pr
Is it possible to sort the search results?
Sorting products is possible if an appropriate field is inserted in the product feed so that customers can sort the results, e.g. by popularity. By default, Sm
Are there any settings in the MA system that allow me to specify the number of e-mails per 1 subscriber in a given time? I don’t want my recipients to get overwhelmed with messages.
There are no separate settings for this matter in our MA system. However, you can solve the problem differently: For campaigns:when creating an e-mail campaign
Is it possible to search products by their parameters?
It is possible to search products by any field, e.g by descriptions, product code, etc. However, it is not recommended as it slows down the system.
Can I upload my font to the HTML e-mail template?
Yes. If you are uploading your HTML template, all you need to do is: to add the following code block to the
section; let’s assume, as an example, that yWhat do I have to provide if interested in Smart Search Premium package?
A blank subpage where search results will be presented and a product feed with full data. You can read about the first one in the article What should the SERP
Do the recipients get my e-mails from the QuarticOn address or my shop’s address?
When creating an e-mail campaign, the user can define the e-mail address from which e-mailing is sent and to which e-mail address the replies will be sent.By d
Is it possible to filter products by manufacturers using Smart Search (basic package)?
No. Filtering by manufacturers (and only when providing manufacturers in the product feed) is available in higher functionality packages than the one you use.
What does dedicated IP mean to me as a QON customer?
A dedicated IP address is intended only for one user, company, client. It means:Maximum risk reduction β thanks to a dedicated IP or a subnet of IP addresses,
Is it possible to apply multiple recommendation strategies in one place on the website?
Yes, it is possible to apply multiple recommendation strategies in one place on the website, depending on the business rules set by the e-commerce policy. Stra
Can I create a recommendation frame with one selected product, e.g. in the cross-selling logic?
You can create a frame in which one product will be displayed, but it will not be a specific product selected by you, but one that the system will select autom