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What do I have to provide if interested in Smart Search Premium package?

A blank subpage where search results will be presented and a product feed with full data. You can read about the first one in the article What should the SERP

Do the recipients get my e-mails from the QuarticOn address or my shop’s address?

When creating an e-mail campaign, the user can define the e-mail address from which e-mailing is sent and to which e-mail address the replies will be sent.By d

Is it possible to filter products by manufacturers using Smart Search (basic package)?

No. Filtering by manufacturers (and only when providing manufacturers in the product feed) is available in higher functionality packages than the one you use.

What does dedicated IP mean to me as a QON customer?

A dedicated IP address is intended only for one user, company, client. It means:Maximum risk reduction – thanks to a dedicated IP or a subnet of IP addresses,

What happens when I turn on the “Shuffle results” option while creating a frame?

The frame will select the products by logic and then sort them in random order. Each time the frame is called, the products will be returned in a different ord

What should the SERP website look like?

The SERP page should contain a basic layout, i.e. with a header and footer, without any additional elements in the middle of the page (e.g. a sidebar).

What does the “Category filter” option mean and what happens if I select “Get from the product”?

This option applies to recommendation logics that are designed to match products for another product. How does it work? For the option to work properly, catego

Can I exclude products without pictures from Smart Search results?

Yes. By default, we show all products – those that have and do not have a picture. However, if you want to show only products with a picture in the search resu

What does the “min./max. % price” field mean when configuring a price filter for a recommendation frame?

This option applies to recommendation logics that are designed to match products for another product. The range means the percentage from the price

I want to display available and unavailable products in Smart Search results. In what order will they show up?

The available products will be displayed first and the unavailable ones below them.

Do you offer “social proof” notifications?

Yes. We can implement this functionality in your e-shop. If you are interested, please contact us at helpdesk@quarticon.com.

Is it possible not to show unavailable products in Smart Search results?

Yes, it is the default function. However, if you want to display also unavailable products, you can enable this option in the customer’s panel in the Settings

What does the Phrases with best sale count section mean in the main view of the AI ​​SS panel?

The Phrases with best sale count section shows the phrases which, after being searched for, resulted in the highest number of purchased product (items) from th

How do you aggregate data and what exactly does the number of searches mean? What kind of events are these?

Our customer’s panel defines the search as each time new results appear (the action of entering a phrase and clicking Enter). Going to the next page with resul

What does the Phrases with best sale sum section mean in the main view of the AI ​​SS panel?

The Phrases with best sale sum section shows the phrases which, after being searched for, most often resulted in the purchase of the product from the search re

Is it possible to mark products as promotional and inform about the delivery time (labels on product photos)?

This functionality is not available in the Smart Search Standard and Smart Search Premium packages. However, we can implement it at your request. Contact us at

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Errors and malfunctions should be reported to the helpdesk@quarticon.com according to the instructions. We respond to such reports immediately.
Remember! Before contacting us, please check whether you can find the answer to your question in our Help Centre. The materials are updated on an ongoing basis, and we make sure that they are helpful to you every day, regardless of the plan you choose.

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