The implementation of our service can be carried out in four ways. To learn more about the types of deployments and their dedicated recipients, go to the Recom
How can I check the sales generated by a given product?
Go to the article How to read the report.
How long are the data about my customers kept in the system?
We keep data about your customers as long as the cooperation with our company lasts. We do not share them anywhere and do not pass them on. There is also no ri
There are two recommendation frames on the product card. Why?
For the product card, we use the Similar and Cross-selling/Up-selling logic. You can read about our best practices in terms of placing individual strategies on
How to report technical errors and emergencies?
Report errors and emergencies to helpdesk@quarticon.com. We respond immediately. 1. Provide your customer symbol and the address of your online shop in the tit
How often is the product catalogue refreshed?
It is refreshed once a day. If you would like to learn about other options available for refreshing the product catalogue, please read the article Technical su
Who should I contact in case problems or technical questions?
In case of any technical problems at the trial period stage, please contact the sales representative who carries out the initial process. They will redirect th
In my recommendation widgets there are no photos/prices/other important elements. What should I do?
Go to the Drag&Drop editor to check all elements. In this article you will find more information about editing frames. However, if you still can’t find the rea
The preview mode bar on the responsive version of the page hides the navigation elements and I can’t turn on other subpages of my website.
Without leaving the preview mode, you can temporarily close the bar by clicking on the QuarticOn logo. The bar will appear again after refreshing the page or e
I want to turn off a recommendation frame on my website. How can I do this?
To do this, go to the tab Recommendations -> Widgets and click the Off button next to the selected frame.
I want to use the preview mode to see how the frames will look like in the mobile version of the page. How can I do this?
You have two options:you can log in to our panel via your mobile phone, orenable the mobile version in your browser, e.g. Chrome. After enabling the mobile ver
Recommendations frames are no longer displayed on my website. What should I do?
Check if the main script is properly added to the code of your website. Then, if you have provided us with a product catalogue via a link, go to Settings -> Pr
I want to use recommendation frames in my shop. Who should I contact?
We are very pleased that you are interested in our services. For more details on how to start working with us, please contact our Sales Team at sales@quarticon
My recommendation widgets do not generate sales. Why?
Please contact sales@quarticon.com to discuss the effectiveness of the introduced recommendation frames. We will be happy to answer any questions you may have.
Do I have to follow the QuarticOn’s way of placing recommendation frames on the website or can I introduce my own ideas?
The QuarticOn’s way of placing recommendation ways on the e-shop website is only a proposition and can be modified by you. However, if you do not have a specif
I am planning to change my website template/sales platform. Will this affect the work of recommendation widgets?
Probably yes. To avoid problems please contact our Technical Support team at helpdesk@quarticon.com to discuss these issues.