No, the content is different in the first and second e-mail message delivered to a user. It is available in both English and Polish with the former as a defaul
I cannot log in to the panel. Why?
In order to solve the problem with logging in, please contact our Technical Support team at helpdesk@quarticon.com. We will check what may be the cause of the
Can I edit an e-mail message?
It is not possible to edit the content of the message directly in the application. However, we are working on this.
I want to create an account for another employee. How can I do this?
The process of adding new users is described in the article Adding a new user.
Are there other forms of communication available for the Abandoned Cart scenario?
Currently, the abandoned shopping cart scenario exists in the form of e-mailing only for users who provided us with an e-mail address and their consent to send
What kind of notifications may appear in the main view in the panel?
Notifications appear at the account configuration stage if any of the necessary integration elements are not fulfilled. This applies to customers who have chos
How can I include in an e-mail the necessary legal information for my e-shop?
If it is required for your e-shop to add such information, please write to helpdesk@quarticon.com and provide us with it together with your e-shop’s URL and t
How are the transaction’s data collected by the System?
Data on transactions are collected from thank you page on the basis of clicks on products displayed in our recommendation frame, which were performed within 24
Do we have access to the QuarticOn panel?
We currently do not provide access to our panel, but in the future we anticipate such a possibility. To learn more about our services, the panel and whatever c
How can I add a payment card in the panel?
The process of adding a payment card is described in the article Adding a payment card.
Who can receive an abandoned cart e-mail sequence?
Mandatory steps each user must take in order to receive an abandoned cart e-mail sequence are:1. User must be registered (which means they created an account
How can I submit product data to QuarticOn?
The ways of adding a product catalogue are described in the article Product catalogue. The transfer of product data applies to you if you use the self-implemen
Is it possible to manage multiple product catalogues?
Yes, QuarticOn supports multiple product catalogues for the same shop. This solution allows you to manage the availability and terms and conditions of the offe
Where can I find information on how the application works?
Read this article, which will guide you step by step through the installation process.
What happens when I turn on the “Shuffle results” option while creating a frame?
The frame will select the products by logic and then sort them in random order. Each time the frame is called, the products will be returned in a different ord
What should the SERP website look like?
The SERP page should contain a basic layout, i.e. with a header and footer, without any additional elements in the middle of the page (e.g. a sidebar).