Yes. We can implement this functionality in your e-shop. If you are interested, please contact us at helpdesk@quarticon.com. To learn how to use it, see the in
Do I have access to the QuarticOn panel?
Yes, after installing the application you can log in to the QuarticOn panel in two ways. Each of them provides full insight into the settings, configuration an
How to check in our customer’s panel whether SPF and DKIM entries are set up correctly?
In the customer’s panel it is possible to check the correctness of the entered DNS values (the type of authentication that prevents the communication you sen
I have an idea/I have a question/I noticed that something is wrong – how can I contact you?
You have the following options:use our Help Centercontact us via https://quarticon.com/en/contact/send us a message (helpdesk@quarticon.com); we will immediate
Is it possible to run an e-mail campaign with pre-sale products?
Yes, it is possible. If you want to run this in your shop, read article How to launch an e-mail campaign for pre-order products? and follow the steps described
Are there any restrictions with the use of application?
In a particular case, QuarticOn can stop the activity of application for an e-shop if it threatens its stability and the way it operates due to unauthorized or
What is the customer’s panel for?
The customer’s panel allows you to check the statistics and monitor the most important KPIs from the tools used, as well as assess their effectiveness. In addi
Is the content of the first and second message the same?
No, the content is different in the first and second e-mail message delivered to a user. It is available in both English and Polish with the former as a defaul
I cannot log in to the panel. Why?
In order to solve the problem with logging in, please contact our Technical Support team at helpdesk@quarticon.com. We will check what may be the cause of the
Can I edit an e-mail message?
It is not possible to edit the content of the message directly in the application. However, we are working on this.
I want to create an account for another employee. How can I do this?
The process of adding new users is described in the article Adding a new user.
Are there other forms of communication available for the Abandoned Cart scenario?
Currently, the abandoned shopping cart scenario exists in the form of e-mailing only for users who provided us with an e-mail address and their consent to send
What kind of notifications may appear in the main view in the panel?
Notifications appear at the account configuration stage if any of the necessary integration elements are not fulfilled. This applies to customers who have chos
How can I include in an e-mail the necessary legal information for my e-shop?
If it is required for your e-shop to add such information, please write to helpdesk@quarticon.com and provide us with it together with your e-shop’s URL and t
In which order are search results presented in Smart Search?
By default, we show products that according to our algorithm are best suited to the entered phrase. This order, of course, can change when the user of the page
Is the appearance of the recommendation frame in mailing creations downloaded from my shop? Or do I have to adjust its appearance myself?
The appearance of the recommendation frame should be adjusted by yourself in the drag&drop creator, based on the available editor features and data from the pr