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The preview mode bar on the responsive version of the page hides the navigation elements and I can’t turn on other subpages of my website.

Without leaving the preview mode, you can temporarily close the bar by clicking on the QuarticOn logo. The bar will appear again after refreshing the page or e

I want to turn off a recommendation frame on my website. How can I do this?

To do this, go to the tab Recommendations -> Widgets and click the Off button next to the selected frame.

I want to use the preview mode to see how the frames will look like in the mobile version of the page. How can I do this?

You have two options:you can log in to our panel via your mobile phone, orenable the mobile version in your browser, e.g. Chrome. After enabling the mobile ver

Recommendations frames are no longer displayed on my website. What should I do?

Check if the main script is properly added to the code of your website. Then, if you have provided us with a product catalogue via a link, go to Settings -> Pr

I want to use recommendation frames in my shop. Who should I contact?

We are very pleased that you are interested in our services. For more details on how to start working with us, please contact our Sales Team at sales@quarticon

My recommendation widgets do not generate sales. Why?

Please contact sales@quarticon.com to discuss the effectiveness of the introduced recommendation frames. We will be happy to answer any questions you may have.

Do I have to follow the QuarticOn’s way of placing recommendation frames on the website or can I introduce my own ideas?

The QuarticOn’s way of placing recommendation ways on the e-shop website is only a proposition and can be modified by you. However, if you do not have a specif

I am planning to change my website template/sales platform. Will this affect the work of recommendation widgets?

Probably yes. To avoid problems please contact our Technical Support team at helpdesk@quarticon.com to discuss these issues.

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Errors and malfunctions should be reported to the helpdesk@quarticon.com according to the instructions. We respond to such reports immediately.
Remember! Before contacting us, please check whether you can find the answer to your question in our Help Centre. The materials are updated on an ongoing basis, and we make sure that they are helpful to you every day, regardless of the plan you choose.

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