We keep data about your customers as long as the cooperation with our company lasts. We do not share them anywhere and do not pass them on. There is also no ri
There are two recommendation frames on the product card. Why?
For the product card, we use the Similar and Cross-selling/Up-selling logic. You can read about our best practices in terms of placing individual strategies on
How to report technical errors and emergencies?
Report errors and emergencies to helpdesk@quarticon.com. We respond immediately. 1. Provide your customer symbol and the address of your online shop in the tit
How often is the product catalogue refreshed?
It is refreshed once a day. If you would like to learn about other options available for refreshing the product catalogue, please read the article Technical su
Who should I contact in case problems or technical questions?
In case of any technical problems at the trial period stage, please contact the sales representative who carries out the initial process. They will redirect th
In my recommendation widgets there are no photos/prices/other important elements. What should I do?
Go to the Drag&Drop editor to check all elements. In this article you will find more information about editing frames. However, if you still can’t find the rea
The preview mode bar on the responsive version of the page hides the navigation elements and I can’t turn on other subpages of my website.
Without leaving the preview mode, you can temporarily close the bar by clicking on the QuarticOn logo. The bar will appear again after refreshing the page or e
I want to turn off a recommendation frame on my website. How can I do this?
To do this, go to the tab Recommendations -> Widgets and click the Off button next to the selected frame.