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I want to use recommendation frames in my shop. Who should I contact?

We are very pleased that you are interested in our services. For more details on how to start working with us, please contact our Sales Team at sales@quarticon

My recommendation widgets do not generate sales. Why?

Please contact sales@quarticon.com to discuss the effectiveness of the introduced recommendation frames. We will be happy to answer any questions you may have.

Do I have to follow the QuarticOn’s way of placing recommendation frames on the website or can I introduce my own ideas?

The QuarticOn’s way of placing recommendation ways on the e-shop website is only a proposition and can be modified by you. However, if you do not have a specif

I am planning to change my website template/sales platform. Will this affect the work of recommendation widgets?

Probably yes. To avoid problems please contact our Technical Support team at helpdesk@quarticon.com to discuss these issues.

Is it possible to apply multiple recommendation strategies in one place on the website?

Yes, it is possible to apply multiple recommendation strategies in one place on the website, depending on the business rules set by the e-commerce policy. Stra

Can I create a recommendation frame with one selected product, e.g. in the cross-selling logic?

You can create a frame in which one product will be displayed, but it will not be a specific product selected by you, but one that the system will select autom

I want to add a new widget to my website. How can I do this?

The process of creating recommendation frames is described in the article Adding recommendation frames.

How many recommendation widgets can I add to my website?

You can add as many frames as you like. Nevertheless, use your common sense as too many frames on the website can distract customers and be counterproductive.

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Errors and malfunctions should be reported to the helpdesk@quarticon.com according to the instructions. We respond to such reports immediately.
Remember! Before contacting us, please check whether you can find the answer to your question in our Help Centre. The materials are updated on an ongoing basis, and we make sure that they are helpful to you every day, regardless of the plan you choose.

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