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Technical support plan for QuarticOn’s clients

Use our technical support plan tailored to your needs and focus on what is important to you.

We are aware that depending on the size of your business and scope of our cooperation, you may need a more individual approach to provided support. Therefore, we created plans that enable you to decide what scope of cooperation is the most favourable for you. 

Support plans, which are offered by QuarticOn, enable you to use our expert assistance. Our support team will guide you step by step and answer all your questions that will make you focus more on selling than on managing technical issues. 

*Critical error is an error made by us, which prevents clients from following the shopping path or misleads them (e.g. out-of-date prices or some parts of the shopping cart page that cannot be clicked on).

**Net prices.

The table below shows what services are included in the scope of support, taking into account usage frequency (the given rates refer to our activities done within a month).

*Changes include filtering, sorting and excluding products.

**Standard support covers services included in the offer. The example of non-standard support can be a situation when the client has a different website and domain for a mobile version and for a desktop version, and it requires twice as much work and managing issues related to its maintenance.

How to report an issue and ask questions?

Contact us directly on helpdesk@quarticon.com

Before you contact us, check our Knowledge Base and look for answers there. Remember that we are constantly updating it to help you find answers, regardless of the chosen support plan. If you have any suggestions concerning our instructions, articles or missing information, contact me on anita.wata@quarticon.com. We will do our best to make this place a knowledge compendium about our product as well as the best possible way to use it.