FAQ

How to report technical errors and emergencies?

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Written by Martyna Woźniszczuk
Updated over a week ago

How much does the QuarticOn service cost?

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Written by Martyna Woźniszczuk
Updated over a week ago

How long are the data about my customers kept in the system?

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Written by Martyna Woźniszczuk
Updated over a week ago

Does the QuarticOn main script slow down the loading of the page?

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Written by Martyna Woźniszczuk
Updated over a week ago

Which method of implementation is most suitable for me?

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Written by Martyna Woźniszczuk
Updated over a week ago

Who should I contact in case problems or technical questions?

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Written by Martyna Woźniszczuk
Updated over a week ago

The preview mode bar on the responsive version of the page hides the navigation elements and I can't turn on other subpages of my website.

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Written by Martyna Woźniszczuk
Updated over a week ago

I want to use the preview mode to see how the frames will look like in the mobile version of the page. How can I do this?

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Written by Martyna Woźniszczuk
Updated over a week ago

I want to use recommendation frames in my shop. Who should I contact?

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Written by Martyna Woźniszczuk
Updated over a week ago

Do I have to follow the QuarticOn’s way of placing recommendation frames on the website or can I introduce my own ideas?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to apply multiple recommendation strategies in one place on the website?

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Written by Martyna Woźniszczuk
Updated over a week ago

I want to add a new widget to my website. How can I do this?

Written by Paweł Wyborski
Updated over a week ago

How many recommendation widgets can I add to my website?

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I edit recommendation frames myself?

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Written by Martyna Woźniszczuk
Updated over a week ago

I want to change the title of the frame. How can I do this?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to enrich the recommendation engine with archival transactions, so that it can display relevant products before it learns user preferences?

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Written by Martyna Woźniszczuk
Updated over a week ago

What information do I need to send to the site administrator in order not to block the crawler?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to replace "this" with a product name in the frame title "Customers who bought this product, also chose"?

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Written by Martyna Woźniszczuk
Updated over a week ago

How can I check the sales generated by a given product?

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Written by Martyna Woźniszczuk
Updated over a week ago

There are two recommendation frames on the product card. Why?

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Written by Martyna Woźniszczuk
Updated over a week ago

How often is the product catalogue refreshed?

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Written by Martyna Woźniszczuk
Updated over a week ago

In my recommendation widgets there are no photos/prices/other important elements. What should I do?

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Written by Martyna Woźniszczuk
Updated over a week ago

I want to turn off a recommendation frame on my website. How can I do this?

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Written by Martyna Woźniszczuk
Updated over a week ago

Recommendations frames are no longer displayed on my website. What should I do?

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Written by Martyna Woźniszczuk
Updated over a week ago

My recommendation widgets do not generate sales. Why?

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Written by Martyna Woźniszczuk
Updated over a week ago

I am planning to change my website template/sales platform. Will this affect the work of recommendation widgets?

Written by Paweł Wyborski
Updated over a week ago

Do you offer "social proof" notifications?

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Written by Martyna Woźniszczuk
Updated over a week ago

What does the Phrases with best sale count section mean in the main view of the AI ​​SS panel?

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Written by Martyna Woźniszczuk
Updated over a week ago

What does the Phrases with best sale sum section mean in the main view of the AI ​​SS panel?

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Written by Martyna Woźniszczuk
Updated over a week ago

What does the name of the Units sold column mean in the phrase/product report?

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Written by Martyna Woźniszczuk
Updated over a week ago

What does the name of the Sales count column mean in the phrase/product report?

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Written by Martyna Woźniszczuk
Updated over a week ago

How can you make your autocomplete look more attractive?

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I check which phrases were last/most searched for in my e-shop?

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Written by Martyna Woźniszczuk
Updated over a week ago

Which languages are supported by Smart Search?

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Written by Martyna Woźniszczuk
Updated over a week ago

In which order are search results presented in Smart Search?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to sort the search results?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to search products by their parameters?

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Written by Martyna Woźniszczuk
Updated over a week ago

How will the search results be presented in the basic version of Smart Search?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to filter products by manufacturers using Smart Search (basic package)?

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Written by Martyna Woźniszczuk
Updated over a week ago

What do I have to provide if interested in Smart Search Plus package?

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Written by Martyna Woźniszczuk
Updated over a week ago

What should the SERP website look like (Smart Search Plus only)?

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I exclude products without pictures from Smart Search results?

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Written by Martyna Woźniszczuk
Updated over a week ago

I want to display available and unavailable products in Smart Search results. In what order will they show up?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible not to show unavailable products in Smart Search results?

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Written by Martyna Woźniszczuk
Updated over a week ago

How do you aggregate data and what exactly does the number of searches mean? What kind of events are these?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to mark products as promotional and inform about the delivery time (labels on product photos)?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to add "Add to Cart" button in the search list?

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Written by Martyna Woźniszczuk
Updated over a week ago

What do individual consents mean in marketing automation settings?

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I upload my font to the drag&drop editor?

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Written by Martyna Woźniszczuk
Updated over a week ago

I have 2 sequences in my e-mail campaign. How to set the time of sending the second e-mail: after sending the first e-mail or after a specific event?

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Written by Martyna Woźniszczuk
Updated over a week ago

What is the pace of sending newsletters/mailing campaigns?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is the appearance of the recommendation frame in mailing creations downloaded from my shop? Or do I have to adjust its appearance myself?

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Written by Martyna Woźniszczuk
Updated over a week ago

Are there any settings in the MA system that allow me to specify the number of e-mails per 1 subscriber in a given time? I don't want my recipients to get overwhelmed with messages.

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I upload my font to the HTML e-mail template?

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Written by Martyna Woźniszczuk
Updated over a week ago

Do the recipients get my e-mails from the QuarticOn address or my shop's address?

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Written by Martyna Woźniszczuk
Updated over a week ago

What does dedicated IP mean to me as a QON customer?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to transfer the database of e-mail addresses via API? How can this be done?

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I check which of the external links in the e-mail performed best?

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Written by Martyna Woźniszczuk
Updated over a week ago

What happens in the case of consents if I add a database of e-mail addresses by uploading them to the database?

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Written by Martyna Woźniszczuk
Updated over a week ago

I would like to run a birthday e-mail campaign. Is it possible?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is there a possibility to measure the effectiveness of links included in e-mail messages within a campaign, i.e. a heat map?

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Written by Martyna Woźniszczuk
Updated over a week ago

How to check in our customer's panel whether SPF and DKIM entries are set up correctly?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to run an e-mail campaign with pre-sale products?

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Written by Martyna Woźniszczuk
Updated over a week ago

What is the customer’s panel for?

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Written by Martyna Woźniszczuk
Updated over a week ago

I cannot log in to the panel. Why?

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Written by Martyna Woźniszczuk
Updated over a week ago

I want to create an account for another employee. How can I do this?

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Written by Martyna Woźniszczuk
Updated over a week ago

What kind of notifications may appear in the main view in the panel?

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Written by Martyna Woźniszczuk
Updated over a week ago

How are the transaction's data collected by the System?

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Written by Martyna Woźniszczuk
Updated over a week ago

How can I add a payment card in the panel?

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Written by Martyna Woźniszczuk
Updated over a week ago

How can I submit product data to QuarticOn?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is it possible to manage multiple product catalogues?

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Written by Martyna Woźniszczuk
Updated over a week ago

Where can I find information on how the application works?

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Written by Martyna Woźniszczuk
Updated over a week ago

Are there any restrictions with the use of application?

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Written by Martyna Woźniszczuk
Updated over a week ago

What functionalities are available in the application by default?

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Written by Martyna Woźniszczuk
Updated over a week ago

Does the application provide also other functionalities from the QuarticOn's offer?

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Written by Martyna Woźniszczuk
Updated over a week ago

What subscription plans are available in the application?

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I change my current subscription plan to a different one?

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Written by Martyna Woźniszczuk
Updated over a week ago

Do I have access to the QuarticOn panel?

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Written by Martyna Woźniszczuk
Updated over a week ago

I have an idea/I have a question/I noticed that something is wrong – how can I contact you?

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Written by Martyna Woźniszczuk
Updated over a week ago

Where can I find information on how the application works?

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Written by Martyna Woźniszczuk
Updated over a week ago

Are there any restrictions with the use of application?

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Written by Martyna Woźniszczuk
Updated over a week ago

Is the content of the first and second message the same?

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Written by Martyna Woźniszczuk
Updated over a week ago

Can I edit an e-mail message?

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Written by Martyna Woźniszczuk
Updated over a week ago

Are there other forms of communication available for the Abandoned Cart scenario?

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Written by Martyna Woźniszczuk
Updated over a week ago

How can I include in an e-mail the necessary legal information for my e-shop?

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Written by Martyna Woźniszczuk
Updated over a week ago

Do we have access to the QuarticOn panel?

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Written by Martyna Woźniszczuk
Updated over a week ago

Who can receive an abandoned cart e-mail sequence?

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Written by Martyna Woźniszczuk
Updated over a week ago

I have an idea/I have a question/I noticed that something is wrong – how can I contact you?

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Written by Martyna Woźniszczuk
Updated over a week ago

How to launch QuarticOn tools on RedCart?

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Written by Martyna Woźniszczuk
Updated over a week ago