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FAQ
Find out answers to the most frequently asked questions and reported issues.
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73 articles in this collection
Written by
Paweł Wyborski
and
Martyna Woźniszczuk
General
How much does the QuarticOn service cost?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Does the QuarticOn main script slow down the loading of the page?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Which method of implementation is most suitable for me?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Who should I contact in case problems or technical questions?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Implementation
The preview mode bar on the responsive version of the page hides the navigation elements and I can't turn on other subpages of my website.
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Written by
Martyna Woźniszczuk
Updated over a week ago
I want to use the preview mode to see how the frames will look like in the mobile version of the page. How can I do this?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Recommendation frames
What information do I need to send to the site administrator in order not to block the crawler?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to replace "this" with a product name in the frame title "Customers who bought this product, also chose"?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I want to use recommendation frames in my shop. Who should I contact?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Do I have to follow the QuarticOn’s way of placing recommendation frames on the website or can I introduce my own ideas?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to apply multiple recommendation strategies in one place on the website?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How many recommendation widgets can I add to my website?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I want to add a new widget to my website. How can I do this?
Written by
Paweł Wyborski
Updated over a week ago
Can I edit recommendation frames myself?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I want to change the title of the frame. How can I do this?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How can I check the sales generated by a given product?
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Written by
Martyna Woźniszczuk
Updated over a week ago
There are two recommendation frames on the product card. Why?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How often is the product catalogue refreshed?
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Written by
Martyna Woźniszczuk
Updated over a week ago
In my recommendation widgets there are no photos/prices/other important elements. What should I do?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I want to turn off a recommendation frame on my website. How can I do this?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Recommendations frames are no longer displayed on my website. What should I do?
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Written by
Martyna Woźniszczuk
Updated over a week ago
My recommendation widgets do not generate sales. Why?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I am planning to change my website template/sales platform. Will this affect the work of recommendation widgets?
Written by
Paweł Wyborski
Updated over a week ago
Do you offer "social proof" notifications?
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Written by
Martyna Woźniszczuk
Updated over a week ago
AI Smart Search
Can I check which phrases were last/most searched for in my e-shop?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Which languages are supported by Smart Search?
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Written by
Martyna Woźniszczuk
Updated over a week ago
In which order are search results presented in Smart Search?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to sort the search results?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to search products by their parameters?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How will the search results be presented in the basic version of Smart Search?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to filter products by manufacturers using Smart Search (basic package)?
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Written by
Martyna Woźniszczuk
Updated over a week ago
What do I have to provide if interested in Smart Search Plus package?
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Written by
Martyna Woźniszczuk
Updated over a week ago
What should the SERP website look like (Smart Search Plus only)?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Can I exclude products without pictures from Smart Search results?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I want to display available and unavailable products in Smart Search results. In what order will they show up?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible not to show unavailable products in Smart Search results?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How do you aggregate data and what exactly does the number of searches mean? What kind of events are these?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to mark products as promotional and inform about the delivery time (labels on product photos)?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to add "Add to Cart" button in the search list?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Marketing Automation
Do the recipients get my e-mails from the QuarticOn address or my shop's address?
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Written by
Martyna Woźniszczuk
Updated over a week ago
What does dedicated IP mean to me as a QON customer?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to transfer the database of e-mail addresses via API? How can this be done?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Can I check which of the external links in the e-mail performed best?
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Written by
Martyna Woźniszczuk
Updated over a week ago
What happens in the case of consents if I add a database of e-mail addresses by uploading them to the database?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I would like to run a birthday e-mail campaign. Is it possible?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is there a possibility to measure the effectiveness of links included in e-mail messages within a campaign, i.e. a heat map?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to run an e-mail campaign with pre-sale products?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Customer's panel
What is the customer’s panel for?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I cannot log in to the panel. Why?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I want to create an account for another employee. How can I do this?
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Written by
Martyna Woźniszczuk
Updated over a week ago
What kind of notifications may appear in the main view in the panel?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How are the transaction's data collected by the System?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How can I add a payment card in the panel?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How can I submit product data to QuarticOn?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is it possible to manage multiple product catalogues?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Shoper
Where can I find information on how the application works?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Are there any restrictions with the use of application?
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Written by
Martyna Woźniszczuk
Updated over a week ago
What functionalities are available in the application by default?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Does the application provide also other functionalities from the QuarticOn's offer?
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Written by
Martyna Woźniszczuk
Updated over a week ago
What subscription plans are available in the application?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Can I change my current subscription plan to a different one?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Do I have access to the QuarticOn panel?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I have an idea/I have a question/I noticed that something is wrong – how can I contact you?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Shopify
Where can I find information on how the application works?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Are there any restrictions with the use of application?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Is the content of the first and second message the same?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Can I edit an e-mail message?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Are there other forms of communication available for the Abandoned Cart scenario?
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Written by
Martyna Woźniszczuk
Updated over a week ago
How can I include in an e-mail the necessary legal information for my e-shop?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Do we have access to the QuarticOn panel?
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Written by
Martyna Woźniszczuk
Updated over a week ago
Who can receive an abandoned cart e-mail sequence?
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Written by
Martyna Woźniszczuk
Updated over a week ago
I have an idea/I have a question/I noticed that something is wrong – how can I contact you?
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Written by
Martyna Woźniszczuk
Updated over a week ago
RedCart
How to launch QuarticOn tools on RedCart?
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Written by
Martyna Woźniszczuk
Updated over a week ago